Ocean & Air Import Customer Service

Position: Ocean & Air Import Customer Service Role
Join a dedicated team as a Customer Service Representative, focusing on Ocean and Air imports. Build lasting relationships while driving customer satisfaction and growth.

In this role, you'll report to the Director of CRM, supporting both customer accounts and business development initiatives. Your success hinges on effective communication with customers and internal teams to address client needs proactively, ensuring a stellar user experience.

Key Responsibilities:

• Handle day-to-day account communication and support

• Collaborate with Operations to clarify customer needs

• Explore account growth and develop new business opportunities

• Coordinate pricing and quotations for clients

• Ensure customer information is accurately maintained

Requirements:

• At least 2 years of relevant experience

• Familiarity with freight forwarding preferred

• Relevant Bachelor's degree advantageous

• CIFFA certification desired

• Willingness to travel when necessary

Utilize your consultative sales skills and problem-solving abilities to excel in this customer-centric role.
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