Customer Support Leadership

Position: Customer Support Leadership Role at CHEP
Lead the customer support efforts at CHEP Canada as a Customer Support Manager. Emphasizing collaborative excellence, this hybrid role integrates problem-solving with strategic customer support initiatives.

In this essential role, you will oversee a diverse portfolio of Tier 1 and Tier 2 customers, ensuring that service excellence is at the forefront of our operations. Your ability to analyze customer data and resolve disputes will help enhance satisfaction and drive operational improvements across the supply chain. Engage with internal teams and customers alike to foster a proactive service culture that supports both business growth and customer loyalty.

Key Responsibilities:

• Manage critical customer inquiries and service resolution

• Work closely with finance, logistics, and operations to optimize service

• Monitor and drive performance metrics to enhance customer satisfaction

• Ensure comprehensive customer records are maintained accurately

• Address high-priority customer service delivery issues proactively

Requirements:

• Bachelor’s degree or diploma in a relevant field

• Sales/service experience with key account management

• Proficient understanding of financial KPIs and service metrics

• Strong organizational and analytical skills

• Experience with CRM and ERP tools

Lead customer support initiatives that drive value, ensuring CHEP Canada continues to be a trusted partner in supply chain excellence.
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