Bilingual Success Coordinator

BILINGUAL PHARMACEUTICAL CUSTOMER SUPPORT SPECIALIST - HYBRID

Full-Time, PERM

Location: Mississauga - HYBRID

Hours: Monday-Friday 8:30am-5:00pm, 1-hour lunch

Salary: Up to $65K + 12% - 14% Bonus (paid out annually)

Client: Our client is a leading pharmaceutical distribution channel that continues to grow. Due to this tremendous growth, they are looking for a talented Bilingual Pharmaceutical Customer Support Specialist to add to their team of professionals.

Summary: The Bilingual Customer Support Specialist role will be responsible for both customer support functions and operations/admin functions supporting both hospital customers and manufacturer needs. This work includes managing the data of customer accounts ensuring data integrity and accuracy, setting up new customers, users, and manufacturers, supporting customers using the WebOMS (level 1 support), as well as acting as the backup to the Director, Customer Service.

This role also oversees operational duties including overseeing the administrative duties/tasks performed by the office administrator to keep the operation running smoothly.

PERKS:

• Medical, Dental by Sun Life: Benefits provided day 1
• Tuition reimbursement
• Bonus of up to 14% paid out annually
• Opportunity for Growth to Supervisory roles or Project Management positions
• 3 weeks’ vacation, may go to 4 weeks
• Personal/sick days + client is flexible
• Beautiful Workspace
• Great work culture

Minimum Requirements:

• Undergraduate degree required; suggested a field of study: B.A./B.S. in Business, Industrial Management, Finance, Engineering, or Logistics;
  
  B. Comm
• 2-3+ years of practical experience in pharmaceutical supply chain management and systems
• Individuals must have experience in influencing others without authority and a proven record of working collaboratively with other departments. Must also have the communication skills to effectively communicate with internal and external stakeholders.
• Excellent and professional communication and relationship management skills
• Demonstrates multi-tasking, strong leadership, and communication skills/abilities across numerous functions within the business, without direct authority
• Excellent analytical problem-solving abilities
• Attention to detail and ability to quickly identify errors and correct them
• Strong proficiency with technology and various system applications
• The French language would be considered essential for this role