Customer Experience Support Advocate

Join HRforGrowth as a Customer Experience Support Advocate and ensure every customer receives top-notch service. Manage inquiries, coordinate projects, and deliver comprehensive support in this key role.

In this position, you will be responsible for both customer service and account management. You'll need to react promptly to customer queries, process orders, and assist in account maintenance and reporting. Your expertise will ensure customer satisfaction and enhance overall operational efficiency.

Key Responsibilities:

• Handle customer inquiries via multiple channels

• Accurately enter order processing information

• Provide detailed product service information and pricing

• Collaborate closely with Client Support for escalation

• Participate in quality audits and support operations

Requirements:

• Must possess a High School Diploma or GED

• 2-3 years experience in customer service or dispatch

• Strong interpersonal and typing capabilities

• Familiarity with North American markets is preferred

• Ability to work under pressure in a high-volume environment

Become a vital part of HRforGrowth and help foster positive customer experiences in every interaction.
#J-18808-Ljbffr