Customer Service Specialist at goeasy

Join goeasy as a Customer Service Representative, where your bilingual skills will enhance the customer experience through expert support in French and English. Help Canadians by responding to their needs with empathy.

As a vital member of the goeasy team, you will engage with customers in a multi-channel call center environment. This role requires answering inquiries, understanding customer needs, and providing accurate solutions while adhering to key metrics. Your strong communication skills and positive attitude will contribute to our award-winning workplace recognized for its inclusive culture.

Key Responsibilities:

• Create meaningful interactions with customers across channels

• Use empathy to resolve customer inquiries effectively

• Maintain accurate records during high-volume calls

• Ensure compliance with set procedures and protocols

• Aim to exceed established performance metrics

Requirements:

• Must be fully bilingual in French and English

• Experience in a call center or customer-facing role

• Strong written and verbal communication skills

• Ability to quickly identify problems and provide solutions

• Proficiency with Microsoft Office and call center technology

Harness your customer service expertise and be part of goeasy's commitment to excellence.
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