Customer Success Management at SOTI

Join SOTI as a Partner Success Manager, where you will optimize customer experiences through effective partnership management and CRM expertise.

The Partner Success Manager will focus on processing customer orders, managing Salesforce tools, and collaborating with other departments.

Your role will include supporting the sales team, responding to customer queries, and handling support ticket escalations. Strong communication and time management skills are essential for success.

Key Responsibilities:

• Prepare customer quotes and send via Salesforce

• Process orders and invoices in a timely manner

• Coordinate with marketing and product development teams

• Provide backup support for senior sales staff

• Maintain and update sales reports regularly

Requirements:

• 1–2 years of experience in a customer-facing role

• Background in SAAS as a Sales Coordinator or Assistant

• Proficient in Salesforce and related CRM tools

• Excellent interpersonal and negotiation skills

• Ability to juggle multiple responsibilities

Cultivate strong customer relationships and expand your skill set with SOTI's dynamic team.
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