Customer Service Specialist Drayage

Join the Canada Drayage Inc. team as a Customer Service Specialist in Woodbridge, ON. This temporary, on-site role is crucial for managing logistics and ensuring customer satisfaction.

In this position, you will be the main contact for customers, guiding them through every step from initial booking to final delivery. Your commitment to excellence and problem-solving skills will be key in addressing issues and enhancing customer experiences. You will collaborate closely with the dispatch and sales teams to ensure operational success.

Key Responsibilities:

• Manage customer communications via phone and email

• Schedule pickups and deliveries as needed

• Send notifications for late arrivals proactively

• Trace orders through various logistics stages

• Data entry for orders into the EDI system

Requirements:

• Secondary school diploma required

• 1-2 years in a customer service capacity

• Strong organizational capabilities essential

• Excellent communication skills required

• Customer-focused problem-solving abilities

Make a significant impact at Canada Drayage, where every customer interaction counts in our operations.
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