Supervisor in Customer Care

Position: Supervisor Role in Customer Care at Dexterra
Elevate the travel experience as a Customer Care Supervisor at Dexterra Group in a busy airport setting. Take charge of operational tasks and customer service teams to ensure satisfaction.

This role is pivotal in maintaining high standards of service delivery and operational efficiency. As a Supervisor, you'll interact with passengers, manage frontline teams, and directly address any complaints or escalations. A strong focus on hospitality and teamwork is essential for success in this vibrant environment.

Key Responsibilities:

• Supervise daily activities of customer care personnel

• Engage and support passengers during their travel experience

• Handle customer complaints and escalate as necessary

• Ensure compliance with operational instructions and standards

• Prepare detailed reports on customer-related incidents

Requirements:

• Minimum of 2-3 years in a supervisory customer service role

• High attention to detail with excellent communication skills

• Ability to maintain professionalism under pressure

• Must hold a valid RAIC or apply for one

• Physically fit to manage operational demands, including stanchion adjustments

Lead customer service excellence and operational success at Dexterra Group in this fulfilling Supervisor role.
#J-18808-Ljbffr