Bilingual Customer Service and Sales Support Associate

Bilingual Customer Service and Sales Support Associate
2 days ago Be among the first 25 applicants

Base pay range: CA $55,000.00/yr - CA $65,000.00/yr

Introduction

Are you fluent in French and English, and ready to join a company that values your communication skills, problem-solving mindset, and dedication to delivering top-notch service? Our client is looking for a Bilingual Customer Service Representative who is excited to support customers and contribute to growth. This is a fantastic opportunity to work in a fast-paced environment where your input and initiative are truly valued.

What You’ll Do

You will be the friendly and knowledgeable first point of contact for customers, assisting them in both French and English. From handling inquiries and processing orders to resolving concerns and preparing quotes, you’ll play a key role in maintaining customer satisfaction and supporting the sales team.

Responsibilities

Respond to customer inquiries via phone, email, or in person professionally and promptly

Resolve complaints and order issues with care and efficiency

Provide accurate information on products, services, and policies

Process orders, returns, and exchanges in alignment with company procedures

Ship product samples as requested by customers or sales reps

Keep customer records up to date

Collaborate across departments to deliver seamless support

Build strong relationships by providing consistent, high-quality service

Identify and qualify new leads from inbound contacts

Develop pricing quotes and tailored proposals

Ensure a high standard of customer satisfaction through every interaction

Support additional administrative or service tasks as needed

Qualifications

Fluency in French (Quebecois) and English, both written and spoken

At least 2 years of experience in customer service, inside sales, or a similar field, preferably in manufacturing or building materials

High school diploma required, bachelor’s degree preferred

Excellent communication and interpersonal skills

Adaptability in a dynamic, multi-tasking environment

Strong conflict resolution and problem-solving skills

Detail-oriented and organized

Experience with SAP, CRM systems, and Microsoft Office is a plus

Comfortable working both independently and as part of a team

Growth-focused work culture

Opportunities to gain experience in a key role within a dynamic team

Exposure to a variety of customer service and sales support functions

Bilingual environment where your language skills are a true asset

Why Work with Us

Our client offers a welcoming environment that values initiative, learning, and collaboration. This is a place where you can sharpen your skills, explore growth opportunities, and make a real impact by supporting customers and the sales process. If you're ready to take the next step in your customer service career and work with a company that supports your development, we want to hear from you.

Seniority level  – Entry level

Employment type

– Full-time

Job function  – Customer Service and Administrative

Industries  – Manufacturing and Furniture and Home Furnishings Manufacturing

Referrals increase your chances of interviewing at Bilingual Source by 2x

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