Customer Support Leadership at CHEP

Act as a Customer Support Manager with CHEP, enhancing customer satisfaction and operational efficiency in a hybrid work setting. Utilize strategic thinking to guide customers through complex service challenges.

In this essential leadership position, you will manage a diverse customer base and ensure exceptional service delivery. You're expected to work collaboratively with various internal functions to facilitate seamless operations while maintaining a keen focus on continuous improvement strategies. Your analytical skills will be vital to optimizing customer experiences and driving success.

Key Responsibilities:

• Direct the resolution of critical customer inquiries

• Collaborate with cross-functional teams to solve issues

• Manage billing disputes and ensure accuracy

• Track customer account KPIs for performance improvements

• Keep detailed records of service data within CRM

Requirements:

• Bachelor’s degree or relevant qualification

• Background in customer service and sales experience

• Experience managing key customer accounts

• Strong analytical and problem-solving capabilities

• Proficient in Microsoft Office and CRM tools

Drive meaningful change and customer loyalty with your skills in this pivotal role at CHEP.
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