Bilingual Client Services Analyst

Position: Bilingual Client Services Analyst at Citi
Elevate your career as a Bilingual Client Services Analyst at Citi, focusing on delivering exceptional client resolutions in both French and English. This full-time role requires solid customer service skills and the ability to manage high-profile client portfolios.

As an Intermediate Analyst, you will be responsible for addressing external customer issues through effective collaboration with the Customer Service team.

Your role involves coaching team members and maintaining relationships through regular communication while advocating for process improvements to enhance client satisfaction.

Key Responsibilities:

• Manage high-profile client portfolios with professionalism

• Provide coaching and support to team members

• Inform clients about market and system issues

• Analyze problems and communicate resolutions effectively

• Participate in initiatives to enhance client experience

Requirements:

• 2-5 years of customer service experience

• Fluency in French and English required

• Strong project management and organizational skills

• Proven analytical skills for effective problem resolution

• Bachelor’s degree or equivalent experience

Bring your bilingual skills and customer service expertise to drive success at Citi.
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