Consumer Affairs Specialist at Skechers

Elevate your career as a Consumer Affairs Specialist with Skechers, supporting vibrant ecommerce sales and enhancing consumer experiences. This bilingual role focuses on delivering high-quality service across multiple platforms.

Join Skechers, a leader in comfort technology, in this essential consumer-facing role. Your responsibilities will include managing inquiries, resolving concerns, and collaborating with both the sales and customer service teams. Leverage your bilingual skills to engage with consumers in both French and English, ensuring satisfaction through effective communication and problem-solving.

Key Responsibilities:

• Assist consumers via phone, email, and social media

• Provide quality and professional customer service

• Access internal systems for consumer data

• Monitor order flow and process returns

• Collaborate with in-store managers to resolve issues

Requirements:

• Bilingual in French and English

• High school diploma required

• 1-2 years in customer service

• Proficient with CRM systems, preferably Freshdesk

• Strong communication and organizational skills

Bring your consumer insight and problem-solving abilities to Skechers and make a meaningful impact.
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