Customer Service Representative

Our story started in the summer of 1994, when our founder taught 50 kids to swim in his parents’ backyard pool. Not exactly a corporate headquarters, but it worked. It gave us the freedom to focus on what still matters most today: real progress in the pool, strong relationships with families, and giving back to our community.

Today, Making Waves has grown, but our focus is the same: helping swimmers build real skills, real confidence, and real progress in the water. We bring energy, experience, and care to every lesson, while keeping things positive, welcoming, and fun.

We’re building a team of CSR Stars — organized, upbeat people who love helping others, keeping things running smoothly, and making families feel welcome from the moment they walk in.

If you’re someone who enjoys solving problems, staying busy, and bringing good energy to the room, keep reading.

• Greeting families with warmth, confidence, and a smile that says you’re in good hands
• Giving tours to new families and helping them feel comfortable
• Booking classes, processing payments, and managing registrations
• Answering phone calls and emails with clarity and care
• Solving issues quickly and calmly
• Managing family accounts in our systems
• Helping families choose the right program for their swimmer
• Keeping the facility clean, organized, and ready for action
• Supporting the team with a Whatever It Takes mindset

• Friendly, confident communicator
• Service oriented with a genuine desire to help others
• Organized and dependable
• Strong customer service instincts
• Comfortable with computers and learning new systems
• Calm under pressure
• Positive attitude and team-first mindset
• Able to multitask and stay composed in a fast-paced environment

We work hard, move fast, and keep things fun. You can expect:

• High-fives
• Good people
• Team energy
• Real impact
• A workplace where effort gets noticed

Our team is strongest when it reflects the communities we serve. We welcome different backgrounds, perspectives, identities, and experiences. Diversity makes us better, smarter, and more fun to be around.

• Minimum availability of 2 shifts per week
• We are open 7 days a week
• Flexible scheduling opportunities available

• 1 year of customer service experience

• Standard First Aid (or willing to obtain within 3 months of hire)
• Vulnerable Sector Check (if applicable)

Exceptional people are rare. We’re hoping one of them is reading this.