Customer Care Representative – Bilingual

Baxter is seeking a Bilingual Customer Care Representative to deliver exceptional service to healthcare professionals. Your passion for customer relations and focus on quality will make a substantial difference in this role.

As the liaison to healthcare providers, you'll ensure smooth communication regarding orders and any adjustments needed. Your proficiency in English and French will allow you to build trust with doctors and nurses who depend on Baxter's solutions. You will enhance the company's reputation for exceptional service while ensuring patients receive the care they need through proper order management.

Key Responsibilities:

• Provide active management of customer orders

• Verify and confirm order accuracy based on patterns

• Address customer queries and necessary schedule modifications

• Manage enquiries and escalate issues efficiently

• Update customers on order and delivery changes

Requirements:

• Bilingual proficiency in English and French

• College Degree/Diploma is essential

• 2-3 years of experience in Customer Service

• Familiarity with Microsoft Excel required

• Ability to maintain thorough attention to detail

Drive impactful customer service at Baxter through your bilingual communication and relationship-building skills.
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