Customer Service Specialist Unicity

Position: Customer Service Specialist Unicity USA
Become a Customer Service Specialist with Unicity USA Inc., where each interaction focuses on resolving customer needs and enhancing product knowledge. Engage in fulfilling customer expectations daily.

Unicity USA Inc. seeks a Customer Service Specialist dedicated to maintaining high standards of service. With a minimum of one year in customer service experience, candidates are expected to have strong problem-solving abilities and communication skills. The role encompasses managing accounts and efficiently processing orders while supporting team goals.

Key Responsibilities:

• Provide product and service information while resolving inquiries

• Maintain customer account accuracy and integrity

• Analyze and resolve complaints promptly

• Process orders efficiently, including urgent overnight requests

• Collaborate to achieve departmental KPI targets

Requirements:

• Minimum of 1 year relevant customer service experience

• Deep understanding of the local market

• Strong communication and decision-making skills

• Proficiency in data analysis

• Capable of multitasking and fostering positive relationships

Shape customer experiences at Unicity USA Inc. with your expertise in service and support.
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