Customer Service Representative Bilingual Ontario

Enhance your skill set as a Bilingual Customer Service Representative in the medical devices industry, located in Mississauga, Ontario. This hybrid role offers a chance to engage deeply with customer order management.

Our esteemed client seeks an experienced representative who can manage product orders while fostering relationships with healthcare professionals. This role requires fluency in English and French, with three years of relevant experience. You will be integral in ensuring customer satisfaction through accurate order processing and efficient problem resolution.

Key Responsibilities:

• Professionally respond to inbound customer communications

• Oversee the order cycle from entry to confirmation

• Ensure accurate order processing in ERP systems

• Provide essential product information to customers

• Work closely with internal departments to troubleshoot issues

Requirements:

• Strong bilingual skills in English and French

• 3 years customer service experience focused on order management

• Familiarity with ERP systems like Microsoft Dynamics

• Detail-oriented with effective problem-solving skills

• Educational background or experience equivalent to community college

Support healthcare professionals effectively and enhance customer experiences through your bilingual capabilities in this crucial role.
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