Client Services Analyst Bilingual

Join Citi as a Bilingual Client Services Analyst, a vital full-time position that combines client support with analytical skills. Use your fluency in French and English to provide timely support and resolutions for high-profile clients.

In this role, you will serve as an essential point of contact for client escalations while managing a portfolio of clients. Your responsibilities include providing guidance to your team, analyzing client queries, and implementing process improvements to advance client experiences. Your skills in communication and organization will drive client satisfaction.

Key Responsibilities:

• Resolve client queries in a professional manner

• Act as a coach and escalate issues as necessary

• Maintain regular communication with clients

• Conduct analyses to address client problems

• Facilitate initiatives aimed at reducing inquiries

Requirements:

• 2-5 years of relevant customer experience

• Bilingual in French and English

• Strong organizational skills to handle multiple tasks

• Proven ability to manage risks effectively

• Bachelor’s degree or equivalent

Utilize your bilingual abilities to contribute to client success at Citi.