Hybrid Client Service at Federated Insurance

Position: Hybrid Client Service Role at Federated Insurance
Join Federated Insurance as a Client Service Representative, where you’ll provide exceptional client support from home and in-office. Be the go-to resource for our sales team while ensuring high service standards.

In this hybrid position, the Client Service Representative (CSR) will manage client inquiries and internal communications. With strong attention to detail and over 2 years of relevant experience, you will excel in maintaining service quality in a busy environment. Collaboration and adaptability will be your keys to success.

Key Responsibilities:

• Deliver friendly, professional client service via phone

• Communicate clearly with internal teams and clients

• Handle multiple tasks and systems accurately

• Stay organized in a high-pressure environment

• Adjust to quick changes and tight timelines

Requirements:

• Valid OTL or Level 1 RIBO license

• 2+ years experience in customer service or insurance

• Proficient in Microsoft Office applications

• Post-secondary education preferred

• Strong team-oriented approach to work

Grow your insurance expertise with Federated Insurance's Client Service team.