Bilingual French Customer Service Representative

Are you a polished, motivated, and bilingual (French/English) customer service professional looking for an exciting contract work opportunity that will help you move a step further in your career? Are you a recent graduate or an upcoming professional who prides themselves on their ability to problem-solve and deliver an excellent customer experience? If the answer is YES, we have an amazing opportunity for you!

We are looking for a dedicated Bilingual Customer Service Representative for a leading healthcare supply company located near the 401 in Mississauga. Working as part of a high-performing team within our customer care and healthcare portfolio, the Bilingual Customer Service Representative will provide critical administrative and order management support for the company’s French-speaking customers. This is a 6- 12-month contract opportunity paying an attractive rate of $24 to $28 per hour.

The Bilingual Customer Service Representative position is a hybrid opportunity, offering an exceptional balance of remote productivity and in-office collaboration. We are looking for an energetic individual in the Mississauga area who is available to start as soon as possible to excel within our customer care division.

As a Bilingual Customer Service Representative specializing in customer care, you will act as the vital link between our client and their diverse network of medical partners. In this role, bilingualism is a core business requirement. The successful candidate will regularly communicate in French with Quebec-based accounts, healthcare providers, and clients while collaborating in English with internal supply chain, logistics, and management teams across Canada.

This dual-language mandate ensures seamless service delivery and maintains the high standard of care expected within the healthcare and medical supply sector.

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What’s in it for YOU as a Bilingual Customer Service Representative:

• Amazing position with easy access to transit
• Competitive salary
• 6-12 - month contract withhigh chance of conversion for long term career growth
• Monday to Friday 8:00 - 5:00 pm, with great work-life balance
• Working 37.5 hours a week
• Chance to be a part of a great team
• Opportunity to expand your professional network

• Placing orders efficiently into the central system using ERP and SAP software while ensuring the highest accuracy of the data entry.
• Processing complex incoming customer orders arriving via phone, fax, or email channels, including the ongoing maintenance of open orders.
• Managing, reviewing, and processing accurate credit and debit notes in line with company financial guidelines and customer care standards.
• Resolving customer service inquiries, disputes, and concerns relating to order errors, shipment delivery timelines, and billing discrepancies.
• Delivering an excellent, professional customer experience over email and phone in both fluent French and English.
• Liaising collaboratively with cross-functional internal teams, including logistics and quality assurance, to resolve issues related to product quality in a timely manner.
• Maintaining meticulous documentation of customer interactions, adjustments, and feedback within the corporate CRM system.
• Contributing to a supportive, collaborative environment within the customer care and healthcare team to optimize daily workflow efficiencies.

Strong analytical and problem-solving skills to troubleshoot order management, delivery, and…