Client Service Expert at Skilled Trades Ontario

Become a Client Service Consultant at Skilled Trades Ontario, offering exemplary client support from Mississauga, ON. Engage effectively with clients in a dynamic contact center environment, ensuring clear communication and assistance.

In this full-time role, you will be crucial in meeting client needs under the supervision of the Client Services Supervisor. Utilize your client service skills to manage inquiries efficiently through various channels. Your adaptability and multitasking abilities will be essential as you strive to meet service excellence standards.

Key Responsibilities:

• Assist clients in a busy contact center setting

• Deliver responses through phone, email, and in-person interactions

• Gather information to accurately analyze needs

• Meet established performance metrics through strong service

• Maintain comprehensive records and resolve client issues

Requirements:

• Relevant experience in a call center

• Basic computer skills with Windows knowledge

• Flexibility for multi-channel client engagement

• Understanding of client service best practices

• French speaking skills desirable

Enhance client experiences and support the mission of Skilled Trades Ontario.