Customer Success Manager for Heavy Equipment

Lead customer success initiatives focused on Net Revenue Retention in the heavy equipment industry. Drive account growth and customer relationships in a fast-paced SaaS environment.

This role is suited for professionals with over four years of experience in Customer Success or Account Management, concentrating on enterprise customers. You'll oversee retention and expansion outcomes while collaborating with various internal teams. Your expertise will guide clients through renewals and strategic growth opportunities.

Key Responsibilities:

• Own and manage Net Revenue Retention outcomes

• Conduct regular health check-ins with customers

• Lead renewal discussions and mitigate risks of downsell

• Identify and close opportunities for account expansion

• Collaborate on customer campaigns and adoption strategies

Requirements:

• 4+ years of Customer Success experience

• Strong track record in managing renewals and expansions

• Exceptional relational and strategic collaboration skills

• Proven capability to juggle multiple accounts effectively

• Knowledge of the heavy equipment sector is a plus

Utilize your skills in account management and proactive engagement to drive customer success in this specialized sector.