Emergency Services Representative

Position: Join Concentrix as Emergency Services Representative
Shape your career at Concentrix in Mississauga, ON, as an Emergency Services Representative! This role prioritizes exceptional customer interactions and effective emergency assistance.

As an Emergency Services Representative, you will be an essential link between users in emergency situations and the corresponding safety services. Working for a high-ranking Fortune 500 company, you will receive comprehensive training and support while contributing to a culture of inclusiveness. This career opportunity promotes internal growth, with significant advancement potential for dedicated team members.

Key Responsibilities:

• Handle emergency assistance requests through specific devices

• Collect detailed information from users during emergencies

• Connect with the appropriate Public Safety Answering Point (PSAP)

• Deliver crucial pre-arrival instructions to users

• Ensure user satisfaction through effective follow-ups

Requirements:

• Proficiency in using computers, telephones, and office equipment

• Ability to maintain a sedentary work posture

• Excellent communication skills for handling emergencies

• Openness to training and development

• Passion for customer service excellence

Advance your career and support community safety as an Emergency Services Representative with Concentrix.