Customer Service Intermediate Analyst

Position: Citi Customer Service Intermediate Analyst
Join Citi as a Customer Service Intermediate Analyst in Mississauga, Ontario, and excel in delivering client resolutions in a hybrid work environment. This role requires strong communication skills and a focus on client satisfaction.

As part of the customer service team, you will manage a portfolio of high-profile clients and offer timely support for their needs. With 2-5 years of relevant experience, you will proactively notify clients about issues while advocating for process improvements. Bilingual proficiency in French is a must for effective communication.

Key Responsibilities:

• Resolve client queries in line with departmental standards

• Support team members and manage escalations effectively

• Develop client relationships through regular follow-up

• Provide clients with updates regarding service issues

• Contribute to initiatives aimed at improving client experience

Requirements:

• 2-5 years of experience in customer service needed

• Must be fluent in French and English

• Strong project management and organizational capabilities

• Excellent written and verbal communication skills

• Strong analytical and investigative skill set

Leverage your skills to enhance client satisfaction as part of Citi's dedicated team.