Customer Service Advisor

Become a vital voice for your community as a 311 Customer Service Advisor with the City of Mississauga. This part-time, hybrid role values customer service excellence across various inquiries.

The City of Mississauga seeks 24 part-time Customer Service Advisors to assist residents with municipal inquiries. Candidates with over 2 years of customer service experience will thrive in this fast-paced environment. You will engage via phone and digital tools, ensuring residents receive accurate information and support, all while completing a 9-12 month training program.

Key Responsibilities:

• Handle inbound calls from residents effectively

• De-escalate difficult situations with exceptional service

• Educate customers on municipal policies and actions

• Utilize technology to provide accurate information

• Process departmental service requests efficiently

Requirements:

• Grade 12 education completion

• Minimum 2 years of customer service experience

• Strong communication and problem-solving skills

• Ability to multitask in a fast-paced setting

• Flexible availability for shifts and training

Excel as a customer service ambassador with the City of Mississauga while supporting residents' needs.