Customer Service Quality Coordinator

Optimize customer interactions as a Quality Coordinator at Fluke, focusing on service excellence and the 17025 quality management system. Develop your career in an innovative environment.

In this role, you will support Fluke's customer service team by managing escalations and ensuring adherence to quality protocols. Responsibilities include processing units in the CRM system, reviewing purchase orders, and conducting quality assurance. Your keen attention to detail will enhance customer satisfaction and operational effectiveness.

Key Responsibilities:

• Coordinate equipment movements to Fluke Labs

• Handle customer inquiries and job status updates

• Conduct QA Verifications before items are sent back

• Assist in updates to quality management systems

• Support audits and manage documentation

Requirements:

• Australian citizens or permanent residents only

• Minimum of 3 years of relevant experience

• Excellent communication capability

• Background in 9001 and 17025 quality systems

• Strong computer skills in Word, Excel, and CRM applications

Utilize your expert skills in service coordination and quality management to excel at Fluke.