GDI Ainsworth Bilingual Support Representative

Become a pivotal part of GDI Ainsworth as a Bilingual Support Representative, specializing in delivering high-quality service in English and French. Use your skills to support North American clients effectively.

GDI Ainsworth is looking for Bilingual Customer Experience Representatives who thrive in energetic environments.

Your role focuses on addressing client inquiries via calls and emails, providing solutions, and ensuring satisfaction. With a commitment to development, GDI Ainsworth offers an advancement program promoting skill growth and professional success.

Key Responsibilities:

• Receive and manage client inquiries through calls/emails

• Deliver solutions, ensuring clients feel supported

• Actively listen and confirm caller requests for clarity

• Maintain adherence to quality and performance metrics

• Complete work and purchase order requests efficiently

Requirements:

• High school diploma; additional education preferred

• Bilingual fluency in English and French

• Strong active listening and communication skills

• Proficient with CRM tools and typing

• Strong sense of urgency and ability to empathize

Enhance client experiences at GDI Ainsworth while expanding your professional abilities.