Customer Service Manager
Job in
Mississauga, Ontario, Canada
Listed on 2026-09-21
Listing for:
AMMEGA
Full Time
position Listed on 2026-09-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Join AMMEGA as a Customer Service Manager in Mississauga. Bring your bilingual skills and leadership to enhance customer engagement through strategic process management.
This role focuses on overseeing customer service operations and ensuring alignment with business objectives. As the manager, you will lead both in-person and remote teams, monitor service quality, and promote a culture of continuous improvement. Your impact will be felt company-wide, enhancing the overall customer experience.
Key Responsibilities:
• Direct the implementation of customer service procedures
• Ensure compliance with quality standards and performance metrics
• Develop onboarding materials for seamless staff integration
• Balance workloads and coordinate team activities
• Evaluate and improve service operations and protocols
Requirements:
• Preferred Bachelor’s degree
• 8+ years in customer-facing roles
• At least 5 years in management
• Bilingual abilities (French required)
• Proficient in Microsoft Office and CRM software
Utilize your leadership experience at AMMEGA to build lasting customer loyalty and drive operational excellence.
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