Customer Care Manager at RATIONAL

Enhance customer engagement as a Customer Care Manager for RATIONAL in Mississauga, Ontario. Focus on promoting innovative thermal cooking systems and ensuring customer satisfaction throughout their journey.

This key position centers around marketing the iCombi Pro and iVario Pro products, inviting prospects to webinars, and securing meetings for the sales team. It's crucial to maintain the Salesforce CRM for effective customer management and follow-up.

Your role will include monitoring after-sales satisfaction and coordinating necessary training for clients.

Key Responsibilities:

• Facilitate online sales webinars and local demonstrations

• Qualify and develop prospects in the customer database

• Update CRM with customer interactions and feedback

• Drive after-sales support to enhance customer satisfaction

• Schedule trainings as needed for clients

Requirements:

• Minimum of 5 years in kitchen operations or food sector

• Proficient with phone, email, and platforms like Microsoft Teams

• Cold calling experience preferred

• Good communication skills, particularly with executives

• Self-motivated and detail-oriented mindset

Become a pivotal force in customer success at RATIONAL, leveraging your skills in customer communication and support.