Call Centre Customer Service Representative

Join to apply for the Call Centre Customer Service Representative role at ELC Solutions Inc

ELC Solutions Inc. is building a candidate bank of motivated and customer-focused individuals interested in future opportunities as Call Centre Customer Service Representatives
.

If you have a passion for helping others, enjoy problem-solving, and thrive in a fast-paced environment, we’d love to keep your profile on file for upcoming roles. Joining our candidate bank means you’ll be among the first we consider when new positions become available.

• Handle inbound and outbound customer/vendor inquiries, bookings, negotiations, and authorizations.
• Communicate clearly and professionally with customers/vendors by phone and email.
• Address complaints with empathy and work toward effective solutions.
• Maintain compliance with company policies and industry standards.
• Document interactions thoroughly and accurately.
• Collaborate with team members to achieve individual and team objectives.
• Work flexible shifts between 7 am – 10 pm.

• Minimum 2 years of customer service or call centre experience.
• Strong verbal and written communication skills.
• Proficient in computer use and typing
• Proficiency in Microsoft Word and Excel.
• Ability to multitask effectively in a high-volume environment.
• Problem‑solving skills and adaptability.
• Knowledge of the insurance/repair industry is an asset.
• Secondary school diploma or equivalent preferred.

• Competitive compensation.
• Health and dental benefits.

Work is in person at our Mississauga or Etobicoke office. Candidates should be able to commute or plan to relocate prior to employment.

$37,050 – $40,950 annually

Entry level

Full-time

Other

Transportation, Logistics, Supply Chain and Storage