Bilingual Class Action Support Representative

Serve bilingual claimants remotely across Canada using English and French communication skills. Explain class action settlements while guiding callers through claims processes.

This temporary Customer Service Representative position supports class action settlements through phone, email, and chat. The role requires strong organization, multitasking, and priority management. You will clarify eligibility, procedures, deadlines, payment timelines, and settlement details for claimants.

• Answer inquiries about class action lawsuits and settlement details
• Explain eligibility requirements, procedures, deadlines, and payment timelines
• Guide callers through claims forms and settlement websites
• Document interactions and maintain accurate customer records
• Follow class action scripts and compliance guidelines

• Fluency in French and English
• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to explain legal information clearly
• Microsoft Office and customer service software proficiency

Use bilingual communication, empathy, and careful documentation to help Canadian claimants understand settlements and complete their claims accurately.