Bilingual Senior Customer Service Specialist

Support escalated automotive finance concerns as Nissan’s Bilingual Senior Customer Service Representative in Mississauga, with a hybrid schedule and French-English communication.

This full-time senior customer service position supports representatives, dealers, customers, and multiple departments. You will apply problem-solving skills, provincial and federal laws, departmental standards, and effective communication. The role also involves training, quality verification, workflow monitoring, and correspondence management.

• Assist representatives with customer and dealer solutions
• Conduct ongoing policy and procedure training sessions
• Handle escalated customer and dealer issues
• Verify representative work for detail and accuracy
• Monitor quality, workflow, mail, and email correspondence

• High School Diploma required
• One to three years automotive finance customer service experience
• Bilingual English and French communication skills
• Proficiency in Word, Excel, and Outlook
• Organization, time management, multitasking, and strong communication skills

Apply automotive finance experience, bilingual communication, and customer service leadership to escalated concerns at Nissan in Mississauga.