Bilingual Order Management Specialist

Use bilingual English and French communication skills at Smith+Nephew, supporting accurate order processing and customer service from Monday to Friday.

As a Bilingual Order Management Specialist, you will support internal and external stakeholders through order management and sales support. You will process customer orders, handle enquiries, manage returns, and resolve invoice disputes. The role requires fluency in written and spoken English and French, plus working knowledge of Windows and SAP.

• Process direct sales and consignment orders through email, phone, and EDI
• Process return requests and issue return authorizations
• Resolve customer invoice disputes within five business days
• Handle order status, tracking, backorder, and general enquiries
• Manage customer and sales representative master data

• High School degree
• Minimum five years in Order Management and Customer Service
• Fluent written and oral English and French
• Working knowledge of Windows and SAP
• Strong communication, problem-solving, and interpersonal skills

Bring bilingual customer service, order accuracy, and SAP knowledge to Smith+Nephew’s customer-focused order management team.