Freight Coordination Customer Service Assistant

Support freight and truck coordination for Bison’s regional team with customer service, shipment reporting, and accurate order entry. Work Monday to Friday.
As a Customer Service Assistant, you will complete administrative work and maintain routine customer contact. Your responsibilities include entering dispatch orders, reporting shipment status, scheduling appointments, and managing inquiries. Learn Bison’s systems, network, terminology, and North American geography while supporting transportation operations.

Key Responsibilities:

Confirm order details and prepare shipments for dispatch
Produce and distribute regular account status reports
Maintain appointment details with prescribed lead times
Coordinate scheduling with shippers and consignees
Transfer general queue inquiries efficiently and pleasantly
Requirements:
Exceptional service for internal and external customers
Ability to communicate in person and by phone
High attention to detail, accuracy, and integrity
Strong organizational and multitasking abilities
Adaptability across varying situations and priorities
Use communication, organization, and transportation coordination skills to keep Bison’s regional freight activity accurate and customer-focused.