Hybrid Customer Service Representative

Support healthcare customers at Solventum through order entry, inbound calls, and technical assistance in a hybrid Mississauga work model. Weekend work applies.
This Customer Service Representative role serves rental, sales, and owned business models through varied customer transactions. You will enter orders, communicate professionally, investigate complaints, and address complex inquiries. Collaboration spans Sales, Marketing, Logistics, Transportation, and internal customers.

Key Responsibilities:

Answer incoming calls and gather information for customer orders
Enter written and electronic orders across business models
Resolve challenging inquiries using adapted techniques and methods
Monitor emails and complete necessary administrative follow-up
Investigate complaints before escalating matters to management
Requirements:
Bachelor’s degree, diploma with two years, or equivalent experience
Two years using ERP systems and business applications
Strong order entry and attention to detail
Effective verbal and written communication skills
Legal authorization to work without employment visa sponsorship
Apply customer service, order entry, and problem-solving skills supporting Solventum healthcare customers from Mississauga.