Collections Specialist

Kelly Services is currently recruiting for a  Client Account Specialist (Collections)  to join our client’s team on a permanent basis. This is a great opportunity for a customer-focused, goal-oriented professional who enjoys speaking with customers, building relationships, solving problems, and working toward measurable targets.

What You’ll Do:

Contact customers regarding overdue accounts and discuss payment options

Follow up on outstanding balances and work toward successful recovery

Research customer information and perform basic skip tracing when required

Maintain accurate account notes and customer history in the collections system

Follow client guidelines and company procedures

Work toward individual and team collection targets

Review accounts and determine appropriate next steps for recovery

Prepare documentation when accounts require further action

Work collaboratively with the team to achieve collection goals

What You Bring:

Minimum 2 years of experience in customer service, sales, client support, or call centre.

High school diploma required

Strong verbal and written communication skills

Good attention to detail and organizational skills

Comfortable using computers and Microsoft Office

Ability to learn and adapt to new software and systems

Professional and confident when communicating with customers

Goal-oriented and motivated by achieving sales, performance, or customer service targets

Ability to work well independently and as part of a team

Paralegal education is an asset, but not required

What’s Offered:

$43,000–$45,000 annual salary + uncapped commission

Health & dental benefits

Permanent, full-time position

Training and opportunities to learn and grow

Great opportunity to build a career in the collections industry

Why Kelly®?
As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional work styles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of work styles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks and work-related resources.

Please note:

The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location and job type. Kelly offers eligible employees a group benefit program that includes extended healthcare (drug plan, professional and medical services), dental, life, and emergency travel assistance. In addition, employees are entitled to holiday and vacation pay in accordance with provincial labour law.  () for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community in Canada.

Get a complete career fit with Kelly ®.

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