Guest Experience Representative

Guest Experience Representative We use cookies to make it easy to access our services, to enhance our site and improve its performance, and to monitor visitor traffic and actions taken on our site. By interacting with this site, you agree to our use of cookies . However, you can change your cookie setting at any time.# Careers## Guest Experience Representative Apply:
Mississauga, Ontario:
Part time:
Posted Yesterday:
JR-8536
** Choose a workplace that empowers your impact.
** Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and passion. A place where you can personalize your employee journey to be — and deliver — your best.  We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities.

By prioritizing people, partnerships and places, we generate meaningful returns for OMERS members, enhance value for our capital partners and create a brighter world for our customers.

Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.

Don’t just work anywhere — come build tomorrow together with us.
** Know someone at OMERS or Oxford Properties?
** Great! If you're referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply.

We are currently looking for a highly motivated Seasonal Guest Experience Representative to join our team at Square One Shopping Centre in Mississauga.  At Oxford, we are committed to customer service excellence, delivered through a consistently elevated, hospitality-led approach to every guest interaction.

Reporting to the Guest Experience Manager, you will serve as a brand ambassador for Square One Shopping Centre, welcoming and assisting guests within a luxury retail environment. Through thoughtful engagement, you will create meaningful guest interactions delivering an elevated service that is consistently proactive, personalized, and present.
* Please note that this is a seasonal fixed term position until January 2027.
*** You Will Be Responsible For
*** Serving as a brand ambassador for Square One Shopping Centre, delivering a hospitality-led experience through proactive, personalized and meaningful interactions with guests
* Anticipating guests’ needs and proactively seeking opportunities to create memorable experiences
* Ensuring the Guest Service area remains a welcoming and refined environment, including adhering to Oxford service standards (e.g. uniform and etiquette guidelines)
* Assisting customers with directions, information, and services while delivering other centre specific duties, as assigned
* Maintaining a thorough knowledge of the shopping centre’s services, amenities, facilities, stores, and promotional activities and/or events
* Actively promoting and selling Square One Gift Cards through proactive engagement and assisted selling techniques
* Supporting guest concerns, ensuring proper documentation, timely follow-up and notifying relevant departments
* Assisting with in-centre promotional offers and events that enhance the overall guest experience and drive engagement
** Required Skills And Experience
*** Post-secondary education in a related field preferred (i.e. Hospitality/tourism, Marketing/Communications)
* A positive and friendly attitude with the ability to engage guests confidently and initiate interactions
* Strong written, verbal and interpersonal communication skills; multilingual capabilities and considered an asset
* The ability to build rapport with shoppers, tenants, management, service providers, and all shopping centre personnel
* Capacity to thrive in a…