Freight Coordination Customer Service Assistant

Support freight and truck coordination for Bison’s regional team with customer service, shipment reporting, and accurate order entry. Work Monday to Friday.

As a Customer Service Assistant, you will complete administrative work and maintain routine customer contact. Your responsibilities include entering dispatch orders, reporting shipment status, scheduling appointments, and managing inquiries. Learn Bison’s systems, network, terminology, and North American geography while supporting transportation operations.

• Confirm order details and prepare shipments for dispatch
• Produce and distribute regular account status reports
• Maintain appointment details with prescribed lead times
• Coordinate scheduling with shippers and consignees
• Transfer general queue inquiries efficiently and pleasantly

• Exceptional service for internal and external customers
• Ability to communicate in person and by phone
• High attention to detail, accuracy, and integrity
• Strong organizational and multitasking abilities
• Adaptability across varying situations and priorities

Use communication, organization, and transportation coordination skills to keep Bison’s regional freight activity accurate and customer-focused.