Bilingual Guest Resolution Specialist
Listed on 2026-11-01
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Customer Service/HelpDesk
Bilingual, Customer Service Rep
MSC Cruises is seeking a Resolution Agent Coordinator for the Contact Center in Mississauga. The role focuses on real-time guidance to agents on bookings, policies and guest service, driving first-contact resolutions, and SME-level support on MSC policies and systems.
The ideal candidate will be a strong problem solver with excellent communication and a track record of guest satisfaction. This position supports a 7-day operation with evenings/weekends included, and is based in Canada.
We are currently recruiting a Bilingual Guest Resolution Specialist (Canada) for our team in Mississauga, Peel Region, Canada.
The advertised compensation is 42.000 - 60.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Bilingual Guest Resolution Specialist (Canada) role in the description above.
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