Bilingual Customer Service Representative

Support retail stores through order coordination and customer service in a hybrid schedule with four onsite days and remote Fridays. French proficiency is a strong asset.

This Customer Service Representative supports store operations for a leading Canadian retailer within a collaborative seven-person team. You will coordinate urgent orders, resolve inventory and billing inquiries, and connect distribution centres, logistics teams, and internal partners. The role requires organized communication across multiple systems while maintaining accurate updates and records.

• Respond to approximately 20 to 30 daily store inquiries
• Coordinate emergency orders for critical inventory needs
• Investigate inventory, shipment, and billing inquiries
• Navigate systems to track requests and enter orders
• Prioritize demands while maintaining organized records

• One to two years of related customer service experience
• Strong organizational and multitasking skills
• Excellent written and verbal English communication
• French proficiency considered a strong asset
• Microsoft Excel and Access experience;
  Power BI asset

Apply customer service, order management, and problem-solving skills while supporting retail operations across supply chain partners.