Bilingual Customer Care Team Lead
Job in
Mississauga, Ontario, Canada
Listed on 2026-11-02
Listing for:
Beyond Bilingual Inc.
Full Time
position Listed on 2026-11-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Management
Job Description & How to Apply Below
Bilingual Customer Care Team Lead Full-time, Permanent
LOCATION: MISSISSAUGA, ON (100% ON-SITE)
HOURS: MONDAY TO FRIDAY, 40-HOUR WORK WEEK
Work Schedule:
Primary shift: 9am-5pm
SALARY: up to 80K + 7% Bonus
REPORTING MANAGER: Customer Care Team Supervisor
Our client is a leading Canadian supplier of automotive, heavy-duty, and industrial products. They are currently seeking a Customer Care Team Lead to support their growing team and ensure a high standard of customer experience.
Why Join Our Client’s Team?- Competitive total compensation — based on experience
- Comprehensive health and dental benefits
- Mental wellness support
- Employer contribution to retirement savings
- Fitness & wellness reimbursement
- Educational assistance and professional development support
- Paid time off including vacation and personal days
- Community involvement initiatives
- A collaborative and inclusive workplace culture featuring:
- Team events and celebrations
- Holiday gatherings
- Lunch & Learns
- Employee recognition programs
Competencies:
- Fully Bilingual (French/English)
- Customer focused and dedicated to exceeding the expectations of internal and external customers
- Leadership skills & strong ability to prioritize
- Coaching & Mentoring
- Conflict resolution
- Accountability
- Collaboration skills
- Delegation skills
- Problem solving
- Excellent written and verbal communication
- Proven ability to multi-task, prioritize, and manage varied, time sensitive workloads
- Strong organizational skills to allow for the successful completion of multiple tasks
- Self-starter with a strong desire to see results
- Team player with positive attitude
- Proven agility, flexible and able to adapt to new challenges and procedures
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