Arts Technology Client Support Specialist

Help arts and cultural organizations succeed with Spektrix through technical support, client education, and thoughtful relationship management. Work remotely in British Columbia.

As a Client Success Specialist, you will provide accurate, timely support while serving as the relationship owner for assigned clients. You will answer questions, explain technical information clearly, identify recurring issues, and guide clients toward relevant Spektrix capabilities. Collaboration with Client Success, Product, Operations, Solutions, and Enablement supports complex client needs.

• Answer client questions using documentation and established processes
• Identify recurring bugs, training gaps, and emerging risks
• Deliver activation sessions, workshops, and enablement events
• Surface adoption opportunities using product data and account history
• Share actionable feedback and process improvement recommendations

• Client, customer success, account management, ticketing, or patron services experience
• Ability to explain technical information to nontechnical audiences
• Effective relationship-building across stakeholder roles and seniority levels
• Ability to manage urgent and nonurgent priorities
• Openness to coaching, feedback, and evolving processes

Use your software learning, client education, and communication strengths to support Spektrix customers across the arts and culture sector.