Concierge

If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career  communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™.

We are searching for Full Time Concierge to join our Parkland on the Glen team based in Mississauga, Ontario
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You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development, and advancement. And at the end of every day, you’ll know you’ve made a measured difference in the lives of our residents.

• Approximate hourly wage: $19.60 - $21.10
• Comprehensive health, vision, and dental benefits plan, including an Employee and Family Assistance Program (eligible immediately upon hire for all Full-time and Part-time staff)
• Life, travel, and other insurances
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (5% employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of perks vendors and discounts through our Work Perks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

• Answers and transfers telephone inquiries, greets and directs visitors
• Provides routine information and responds to inquiries from residents, visitors, and staff
• Sorts and distributes incoming and outgoing mail and couriers;
• Prepares and distributes forms, reports and other documents to appropriate personnel and departments
• Relays residents’ requests for assistance to appropriate department
• Enters resident maintenance service requests into appropriate software
• Enters potential resident information into the Client Relationship Management software
• Performs a wide variety of assignments, which are sometimes confidential in nature

Receives, processes and records client payments

• Ensures client safety by following and applying all standard operational procedures, safe work practices and training provided

In addition to placing a high value on continuous improvement, collaboration and accountability, you bring:

• High School / GED completion
• Minimum 2 years experience working in a hotel, Retirement Living or hospitality-based position considered an asset
• Excellent computer skills and experience in Microsoft Office Suite;
• Previous hospitality/customer service experience is an asset, especially with seniors;
• A friendly outgoing spirit is a definite asset
• Experience with cash flow
• Knowledge of Medical Terminology is considered an asset
• Required to be available for day, evening and weekend shifts as required
• A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care