Customer Service Retail Team Lead

Shape exceptional customer service through product knowledge, conflict resolution, and team guidance as a Retail Experience Lead on assigned shifts.

The Retail Experience Lead models exemplary conduct while greeting customers, suggesting products, and communicating promotions. This Lead builds employee commitment to service standards through onboarding, training, continuous education, and positive example. Responsibilities also include resolving complaints professionally and supporting sales goals.

• Greet and assist customers while modeling exemplary conduct
• Deliver high customer service and build quality relationships
• Provide product knowledge and communicate upcoming sales
• Assist with onboarding, training, and continuous education
• Handle customer complaints professionally and escalate when necessary

• Strong customer service and troubleshooting skills
• Exceptional conflict resolution and objection handling skills
• Strong verbal and written communication skills
• Ability to guide, educate, and motivate employees
• Strong work ethic and positive team attitude

Use customer service, communication, and conflict resolution expertise to strengthen retail relationships and develop informed, service-focused teams.