Customer Value Consultant

Customer Value Consultant This website uses cookies to enhance user experience and to analyze performance and traffic on our website. We also share information about your use of our site with our social media, advertising and analytics partners.### Customer Value Consultant Apply:
CA - Remote:
Full time:
Posted Yesterday:
End Date:
November 27, 2026 (13 days left to apply):
JR106057##
** ABOUT

THE ROLE
** As Customer Value Consultant, you will be the primary post-sales owner for customer success, helping customers realize measurable business value from their investment in Tricentis. This role exists to strengthen customer outcomes, increase adoption, reduce renewal risk, and support sustainable growth across Direct-Led, Co-Sell, and Opportunistic customer segments.  You will own the Customer Success Plan, build trusted relationships from operational stakeholders through VP and C-level sponsors, and orchestrate the Tricentis and partner resources needed to move customer outcomes forward.

Success is measured through customer value realization, adoption, portfolio health, retention performance, executive alignment, and the expansion opportunities that follow demonstrated value.  
** WHAT YOU'LL OWN
*** Own the Customer Success Plan for each customer, defining outcomes, milestones, and accountable actions that connect adoption to measurable business value.
* Drive value realization by evidencing progress against agreed outcomes and translating adoption and utilization data into credible ROI narratives.
* Lead Executive Business Reviews and build relationships across the customer organization that connect realized value to future priorities.
* Manage the transition from go-live into ongoing adoption, agreeing success criteria early and intervening promptly when early milestones slip.
* Maintain a holistic view of customer health across adoption, utilization, technical health, support experience, and commercial standing.
* Identify renewal risks early, flagging material risk at least 120 days out with a documented mitigation plan, clear owners, and escalation paths.
* Partner across Account Executives, Renewals, Technical, Support, Advisory, Professional Services, Product, and partners to create one coordinated customer experience.
* Spot and qualify expansion signals based on demonstrated value, whitespace, and adoption maturity, and hand them to the Account Executive with a clear value rationale.
* Feed customer product feedback and unmet needs back into the business through the right channels.  ##
** CHALLENGES YOU'LL HELP SOLVE
*** Convert technology adoption into measurable business outcomes and credible executive value narratives.
* Apply the right depth of engagement across a portfolio that varies by value, complexity, risk, and segment.
* Surface and address adoption gaps and stakeholder changes early enough to protect renewals and trusted relationships.
* Connect retention priorities and expansion opportunities so that growth follows demonstrated value.
* Align internal teams and partner organizations around shared customer outcomes, clear ownership, and clean handoffs, while respecting partner delivery boundaries on Co-Sell accounts.  ##
** SKILLS FOR SUCCESS**  ###
** Required Skills**
* ** Customer success and value realization:
** Demonstrated success improving adoption, demonstrating customer value, and managing a portfolio of recurring-revenue customers, typically across 5 to 8+ years in Customer Success, Value Consulting, Account Management, Technical Account Management, or a comparable enterprise SaaS post-sales role.
* ** Executive stakeholder engagement:
** Executive presence and proven ability to establish credibility and lead outcome-focused conversations with VP and C-level stakeholders.
*…