Design Consultant

Role:
Design Consultant

Location:

Mississauga & Etobicoke, Ontario

Company:
Mattamy Homes Canada

Department:
Design Studio Department, GTA Division

Employment Type:

Contract – 12 months

Reports to:

Senior Manager, Design Studio

When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. At Mattamy, we are optimistic, hardworking and supportive. Together we learn and grow as we strive to create a positive impact in the homebuilding industry. Contributing to the Mattamy Way means being surrounded by caring people who encourage you to be exactly who you are.

It means your opinion is invited and your contributions count. And it means a career filled with pride, knowing you’re part of an environmentally-conscious, action-oriented organization with big plans for the future. The opportunity to bring the future of living to homeowners based on what Canadians value is exciting – and we’re making it happen.

Learn more about what makes working at Mattamy special and our award-winning culture.

A unique role that blends design, homeowner experience and operations. You will guide homeowners through Multi-Storey and Modular design appointments while working with cross-functional teams to support project readiness, design offerings and the successful delivery of upcoming communities.

This role will be based out of our Mississauga office with regular travel to our Etobicoke office.

• Schedule appointments with homeowners using our online scheduling tools

• Meet performance expectations for timely file completion, sales revenue, and customer satisfaction.

• Ability to conduct effective in-person and virtual appointments in the design studio

• Confirm and prepare information including floor plans, cabinet 3
  
  Ds, agreement of purchase and sale in the customer file and make available to homeowner at their appointment

• Review floor plans for included and optional choices with homeowners

• Communicate features, advantages and benefits associated with various options and identify opportunities to sell options through effective questioning and listening skills

• Communicate/verify options and pricing with Design Manager (when necessary)

• Prepare all final documentation including work orders, colour charts, waivers, amendments and final sketches. Ensure paperwork is accurate, clear and distribute digitally in a timely manner.

• Attend Design Studio meetings and project specific meetings to stay current on operations, product knowledge, and design studio policies; including supplier training and site visits

• Complete all touch points with homeowners (video messaging, post cards, closing calls, reminder calls/emails)

• Attend homeowner and internal events associated with Multi-Storey and Modular

• Aligning with cross-functional teams prior to project launch on the specific needs in terms of product mix by category

• Review post-mortem of projects across all categories including what worked/what didn’t work, main reason and realign on next project strategy

• Work with homeowners to make re-selections for discontinued materials & products in a timeline that assists progress of the construction team and their expectations

• Attend all required meetings with Project Managers, Data Management and Sales and Marketing on individual projects and complete up to date project status documentation

• Assist merchandising team as needed

• Post-Secondary Education in Interior Design and/or Architectural Technology

• Experience in residential construction, with a strong understanding of high-rise and mid-rise residential developments

• Super…