Community Information Resource Specialist

Position: Community Information Resource Specialist - 18 month contract
Are you seeking rewarding work? Do you want to add value to your community? CDRCP is currently seeking a visionary thinker that is positive and self-motivated. Come join our team of passionate difference makers!

About the Role
Position:
Community Information Resource Specialist (18-month contract)

Reports To:

Supervisor, Info Peel and Service Pathways

Work Hours:

35 hours/week (Monday-Friday occasional evenings and weekends, hybrid work model)

As part of the Info Peel team, the Specialist will support clients requiring assistance or information related to early years, childcare, children and youth with special needs and respite supports.

What This Position Has to Offer
Profile
To provide community information, referral and resource coordination in compliance with service expectations and program service descriptions. Each Specialist is responsible for working across all programs with specific duties assigned to each.

Major Overall Responsibilities
In compliance with CRS standards and expectations offunders:

Provide individualized support (phone, chat, email, virtual and in-person information sessions) and consultation to facilitate access to relevant information, referral and resources in a timely, sensitive and confidential manner

Information and Referral Services and Support will be provided through in‑person, phone, chat, online sessions including webinars, live sessions, and through other means that are effective practices and aligned with Inform USA standards (formerly AIRS)

Provide accurate and comprehensive information on specific services in Peel

Plan, organize and facilitate community outreach, information sessions and other relevant opportunities as identified by CDRCP to engage, connect and empower individuals and families

Utilize relevant tools to provide customized information based on specific client needs with a commitment to the provision of services while demonstrating tact, cultural sensitivity and professionalism

Comply with Inform USA standards (formerly AIRS) in relation to all information providing services

Collect and record monthly stats around services provided for reporting purposes as requested by Manager, Executive Director or Delegate

Work collaboratively across all programs within the Info Peel and Service Pathways Department

Gather and record information on shared online platforms and assist in using information for planning, development, evaluation and reporting to support program and organizational priorities

Participate as a team player within the broader organization, offer support, provide peer training and maintain cooperative working relationships with other staff, students and volunteers

Collaborate in developing solutions to challenges and sharing relevant community resources with the team

Actively participate in all staff meetings, committees and community meetings and events

Source and recommend suggestions for new materials, services, digital delivery methods, marketing and distribution to identify gaps in information

CDRCP offers competitive benefits to qualifying positions, learning opportunities and a chance to work on a team of dedicated professionals.

What We’re Looking For
The successful candidate will:

Possess a degree or diploma in Early Childhood Education being registered with the College of ECE’s (in good standing is considered an asset) or possess a strong technical administration/Information Technology background and accompanying educational background with an interest in Early Years and Developmental Services.

Have 3 years of related work experience in two or more areas including preschool, school age, licensed home childcare and/or early years services is an asset

Be strongly versed on special needs and developmental services within the Peel Region

Be capable of working with a variety of databases i.e. client and information based

Be a visionary thinker and demonstrate innovative practices

Possess knowledge of Information and Referral Services (I&R) and AIRS Standards (an asset)

Be committed to successful completion of CIRS Certification Exam within 2 years of employment

Be efficient at utilizing social media tools

Have the ability to facilitate workshops and…