Customer Experience Engineering - Hybrid Job Mississauga area,Ontario Canada,Engineering

Position: Customer Experience Engineering Role - Hybrid )

Job Overview

Advance your engineering career with Fed Ex as an Associate Customer Experience Analyst in Toronto, working in a hybrid model. Focus on enhancing customer service and operational efficiency. This role involves supporting senior engineers in various assignments aimed at optimizing planning and execution strategies. You will apply engineering techniques to enhance performance while maximizing the benefits of recent systems and technologies.

A minimum of two in‑office workdays is required.

Key Responsibilities

Assist senior engineers with engineering projects
Apply methods to reduce costs and improve service
Support the implementation of new technologies
Maximize value from updated systems and processes
Collaborate with teams to enhance GTS operations

Requirements

Bachelor’s Degree in Industrial Engineering or similar
At least one year of relevant analytical experience
Proficient in SQL and database modeling
Solid knowledge of data analysis and web development
Located in the Toronto GTA

Leverage your analytical skills to contribute positively to customer experiences at Fed Ex.

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