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Gaming Client Services Manager

Job in Mississauga, Ontario, Canada
Listing for: Light & Wonder
Full Time position
Listed on 2026-06-22
Job specializations:
  • Entertainment & Gaming
Salary/Wage Range or Industry Benchmark: 100000 - 125000 CAD Yearly CAD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
Lead technical operations as a Gaming Client Services Manager at Light & Wonder. This role is hybrid based in Mississauga, focusing on customer satisfaction and gaming platform reliability.

In this dynamic role, you will oversee operations that ensure service excellence and customer support in casino environments. The ideal candidate possesses extensive knowledge in gaming technology and experience in managing enterprise customer relationships. Collaborate with diverse teams to improve service delivery and maintain operational stability.

Key Responsibilities:

• Oversee Technical Client Services for casino gaming systems

• Develop strong client relationships through proactive service

• Lead incident management and drive continuous improvement

• Collaborate with internal teams to meet client needs

• Manage compliance, releases, and vendor integrations

Requirements:

• Bachelor’s degree in IT, Computer Science, or similar

• 15+ years in technical services or gaming industry

• 5+ years in leadership roles within technical operations

• Strong background in gaming and online platforms

• Proven customer management in technical environments

Enhance operational quality, customer satisfaction, and service delivery in the gaming sector at Light & Wonder.
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