Gaming Client Services Manager
Job in
Mississauga, Ontario, Canada
Listed on 2026-06-22
Listing for:
Light & Wonder
Full Time
position Listed on 2026-06-22
Job specializations:
-
Entertainment & Gaming
Job Description & How to Apply Below
In this dynamic role, you will oversee operations that ensure service excellence and customer support in casino environments. The ideal candidate possesses extensive knowledge in gaming technology and experience in managing enterprise customer relationships. Collaborate with diverse teams to improve service delivery and maintain operational stability.
Key Responsibilities:
• Oversee Technical Client Services for casino gaming systems
• Develop strong client relationships through proactive service
• Lead incident management and drive continuous improvement
• Collaborate with internal teams to meet client needs
• Manage compliance, releases, and vendor integrations
Requirements:
• Bachelor’s degree in IT, Computer Science, or similar
• 15+ years in technical services or gaming industry
• 5+ years in leadership roles within technical operations
• Strong background in gaming and online platforms
• Proven customer management in technical environments
Enhance operational quality, customer satisfaction, and service delivery in the gaming sector at Light & Wonder.
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