Service Technician

DEWALT Tool Repair Technician
Based in Mississauga, Ontario, reporting to the Branch Manager.

Responsibilities

Estimation and completion of repairs, including proper identification of SKUs and parts needed

Processing of service work orders, logging, tracking, follow‑up

Provide over‑the‑counter repairs for Black & Decker, DEWALT, Stanley and Bostitch tools

Provide technical assistance to distributors, end users and staff

Process customer requirements, parts, accessories and products through POS terminal and internal computer network (SAP/MGV)

Provide parts identification, product application and product information to customers by phone, counter, mail and fax

Verify and administer warranty on products through date codes and parts condition identification

Inventory control – ordering parts and product SKUs to maintain service levels at established inventory turns

Ensure courteous, knowledgeable and efficient service to all customers to maximize 100% customer satisfaction

Coordinate and follow up with customer parts and tool orders

Make day‑by‑day operational decisions, co‑ordinate processes such as cash controls, returns, warranty and paper routines to comply with internal audit standards

General service branch opening and closing responsibilities, including cash registers and computers

Assist with shipping and receiving within the Branch and other duties

Qualifications

Graduate of a community college or trade school preferred

Compressors repair experience on equipment an asset

Experience in a service environment a must, preferably with power tool repair experience

Effective communication and sales skills, and experience working directly with the public

Strong organizational skills and ability to complete tasks in tight time frames

Knowledge of cash registers and computers, especially Microsoft Office, an asset

Benefits

Utility role with independence

Opportunity for career advancement with a fortune 200 company

Competitive compensation and benefits package including RRSP contributions

Company perks including Goodlife Fitness discounts, employee product purchase and many more

Equal Employment Opportunity Statement
Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives, experiences and needs of employees and our communities. We remain committed to upholding the values of equity, diversity and inclusion in our work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse and inclusive organization.

Therefore, in pursuit of our values, we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing SBD's priorities, goals and principles of equity and inclusivity. If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team. Please note that as part of our recruitment process, candidates in the final stages will be required to complete a background check which may include a criminal background, credit and driver abstract check.

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