Operational Compliance Associate

Job Overview

BET
99 is Canada's Premiere Online Sports book and Casino. Since our launch in 2020, we have consistently innovated the online gaming landscape every step of the way, exponentially growing our customer base and, in turn, our internal BET
99 team. We’re a fast-paced company and are looking for individuals who live and breathe our core values: challenging the status quo, trust, transparency, integrity, and collaboration.

Reporting to the Senior Compliance Analyst overseeing our Operational Compliance team, the successful candidate will manage and respond to player account-related escalations and inquiries and assist our Operational Compliance team with their mission to ensure player trust, enhance player experience, and ensure our site continues to operate in line with all applicable regulatory standards.

• Serve as the main point of contact on the Compliance team for all player account-related matters.
• Coordinate with our Customer Support and VIP teams to resolve player account-related inquiries efficiently and in line with our Terms & Conditions and legal and regulatory requirements.
• Maintain and update player account records in accordance with company policies and regulatory standards.
• Collaborate cross-functionally to identify and streamline workflows to support player account management and retention.
• Assist in developing and maintaining internal player account management framework and documentation.
• Escalate player account issues as needed to relevant internal teams and follow up as necessary.
• Monitor site functionality to ensure a positive player experience and compliance with all applicable regulatory standards.
• Contribute to department efforts to optimize processes and controls for risk mitigation and operational efficiency.
• Perform other compliance-related duties as assigned.

• University graduate with an excellent academic background, or equivalent experience in compliance or regulatory affairs at a Canadian government agency, law firm, civil law enforcement agency, or online gaming company.
• Extremely strong attention to detail and the ability to understand the nuances of multiple sets of regulations and apply each correctly given the fact pattern presented.
• Ability to plan and prioritize various tasks in a fast-paced environment, ensuring all internal and external deadlines are met.
• Excellent writing and communication skills and the ability to effectively reach out and ask questions when clarification is needed, proactively share important information, and work as part of a team to evenly balance the department workload.
• Good working knowledge of Microsoft 365 applications (at a minimum, Outlook, Excel, Word, and PowerPoint) and the ability to quickly become proficient when working with new software and technology.
• Native level of fluency in written and spoken English, with a strong preference for candidates who are also fluent in both written and spoken French.
• This position is focused on player account management and operational compliance, so previous experience working at a regulated gaming operator or gaming related supplier is considered a strong asset.

BET
99 est le principal site de paris sportifs et casino en ligne au Canada. Depuis notre lancement en 2020, nous n’avons cessé d’innover dans l’industrie du jeu en ligne, faisant croître de façon exponentielle notre clientèle et, par la même occasion, notre équipe BET
99! Nous évoluons dans un environnement dynamique et recherchons des personnes qui incarnent nos valeurs fondamentales : remettre le statu quo en question, favoriser la confiance, la transparence, l’intégrité et la collaboration.

Relevant de l’analyste principal de la conformité responsable de l’équipe de conformité opérationnelle, la personne retenue sera chargée de gérer les demandes et les escalades liées aux comptes des joueurs, d’y répondre et de soutenir l’équipe de conformité opérationnelle dans sa mission visant à assurer la confiance des joueurs, à améliorer leur expérience et à veiller à ce que notre plateforme respecte en tout temps les exigences réglementaires applicables.